Cost Effective and Tailored Corporate Training Programs

Training and Development

Organisations today recognise the critical role that correctly designed and integrated training and development activities play in achieving their business objectives.

Our focus is on developing and facilitating interactive training solutions directed toward skills application in the workplace, tailored to meet your specific requirements to incorporate both an understanding of your Company’s policy and contemporary skills practice.

Our program capability is diverse and includes:

New Manager Training

Providing new managers with the appropriate skills is critical to their confidence and ultimate success in the role.

The program covers:

  • Coaching and Counselling
  • Providing Feedback
  • Running an Effective Meeting
  • Verbal and Non-verbal Communication

 

Recruitment and Selection Skills

This is a cost effective training program aimed at those staff outside of HR who are responsible for selecting staff within their area of business operation.

The program covers:

  • Behavioural Interviewing
  • Equal Employment and Opportunity
  • Interacting with Candidates
  • Reference Checking
  • Offering Positions to Candidates
  • Managing Unsuccessful Candidates

 

Performance Management

This program covers:

  • Monitoring Performance and Providing Feedback
  • Writing and Agreeing on Performance Objectives
  • Effective Listening and Questioning Techniques
  • The Structure of a Performance Review Meeting
  • Creating a Performance Improvement Action Plan
  • Informal Counselling
  • Disciplinary Counselling
  • Effective Coaching

 

Performance Appraisals

The program covers:

  • Purpose of Performance Appraisals
  • Preparing for Performance Appraisals
  • Agreeing on Performance Objectives
  • Follow Up/Action Plans
  • Effective Coaching
  • Legalities

 

Customer Service Solutions

The program covers:

  • Delighting Customers
  • Managing non-verbal Communication Cues
  • Seven Sins of Service
  • Listening and Questioning Skills
  • Understanding Different Behavioural Styles
  • Understanding Cultural Differences
  • Handling Complaints

 

Call Greg Newton on (02) 8091 5538 or email the team at info@newtonconsulting.com.au.

 

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