Call Centre Situational Judgement Test
This is a situational judgment test in which respondents are asked to judge which behaviours are most appropriate in a range of common and challenging call centre scenarios. The test measures the respondents’ ability to react appropriately in scenarios relating to:
- Interaction with Team Members
- Maintaining High Performance
- Adhering to Company Policies
- Difficult Customers
- Outbound Sales Calls
As part of employee selection, the test could be used as an initial screening tool to identify potential candidates. Alternatively, as part of employee development programs, the test could be used to convey expected standards for performance in situational and behavioural terms.
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